How to Choose a Moving Company and Avoid Scams

Hiring movers can save time and your back, but it also means trusting a company with everything you own. Most movers are legitimate, yet moving scams do exist. This guide explains how to research movers, compare estimates and protect yourself.

Local versus interstate moves

Rules depend on where you are moving:

• Interstate moves are regulated by the federal Motor Carrier Safety Administration (FMCSA). Interstate movers must be registered and have a USDOT number. FMCSA’s Protect Your Move site explains your rights and lets you look up movers.
• Moves within California are overseen by the state. Household goods movers within California generally must hold a permit; check the California authority’s lookup before hiring.
• Other states have their own requirements for intrastate movers; check your state’s transportation or consumer agency.

Gather several estimates

Get written estimates from multiple companies. Reputable movers usually want to see your belongings, either in person or by video, before giving an estimate. Be cautious of anyone who gives a firm quote over the phone without seeing what you are moving.

Types of estimates

• Binding estimate: a set price for the items and services listed, as long as nothing changes.
• Non-binding estimate: an approximate cost; the final price depends on actual weight or time. Ask about any caps on how much the final bill can exceed the estimate.
• Hourly rates are common for local moves. Ask how travel time, minimum hours and extra charges are calculated.

Ask about extra charges

• Stairs and long carries from the truck to your door
• Elevator reservations or waiting time
• Bulky items such as pianos or safes
• Packing services and materials
• Storage, if your new place is not ready
• Fuel or travel fees

Understand valuation coverage

Movers are responsible for your belongings while in their care, but the amount they pay for loss or damage depends on the coverage you choose. Basic coverage may be calculated by weight and pay much less than an item’s value. Full value protection usually costs more and covers repair or replacement, subject to the terms. Ask what is included and whether your renters or homeowners insurance covers belongings during a move.

Check reviews and complaints

Read reviews on multiple platforms and look for patterns, such as surprise charges or damaged items. Check complaint records with consumer protection agencies and, for interstate moves, FMCSA’s complaint database.

Warning signs of a moving scam

• A quote that is much lower than all others
• Large cash deposits demanded before the move
• No physical address or vague company information
• No license or USDOT number, or a number that does not match the company name
• Blank or incomplete paperwork you are asked to sign
• A rental truck rather than a company-marked vehicle, which is not always a problem but worth asking about
• Pressure to decide immediately
• Refusal to give a written estimate

A common scam involves “hostage” belongings: the mover loads the truck, then demands far more money before delivering. Researching the company and getting written terms can help avoid this.

Moving day tips

• Be present when the movers arrive and leave.
• Read every document before signing, especially the bill of lading, which is your contract and receipt.
• Keep valuables and important documents with you.
• Check items for damage upon delivery and note any issues on the paperwork before signing.
• Take photos of valuable items before the move.

If something goes wrong

File a written claim with the mover promptly, with photos and documentation. If you cannot resolve it, contact the relevant state agency, the FMCSA for interstate moves, or your local consumer protection office.

For a complete timeline, see our moving checklist and packing tips.